Equinix Promotes Brian Lillie to Chief Customer Officer, EVP of Technology Services
The company also announced that it has appointed
- Service excellence has always been a hallmark of the
Equinixvalue proposition and the new Global Customer Success organization will leverage the strengths of the Global Customer Care, Global Customer Experience, Product Engineering and global CIO teams to create extraordinary experiences and opportunities for our customers and enable the interconnected enterprise.
- Lillie joined
Equinixin 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. Global product examples include the innovative and ground-breaking Equinix Cloud Exchange portal and API platform, the Equinix Customer Portal, and the Equinix Marketplace Portal. In addition to product initiatives, Lillie has also driven several global initiatives to improve internal efficiencies and global scale, including quote-to-cash systems, sales force automation, global financials, asset and capacity management systems, and big data analytic systems.
- For the past six years, Wagle has served in various senior leadership roles within the IT team at
Equinix, most recently as Vice President. He has managed large-scale, cross-functional enterprise transformation programs for the company, including globally designing and deploying process, system and organizational standardization across 14 countries.
Charles Meyers, COO, Equinix:
Equinixis committed to building on our legacy of exceptional service and keeping our customers at the heart of everything we do. The Global Customer Success organization will ensure that the customer voice is heard consistently throughout our organization to continually drive us to create value for our customers. Our new Chief Customer Officer, Brian Lillie, is an outstanding leader who, as our former CIO, truly understands the customer journey to digital transformation. I am confident that Brian's insight, integrity and passion will enable the new Global Customer Success organization to holistically drive customer success and accelerate our growth." Brian Lillie, Chief Customer Officer, EVP of Technology Services, Equinix:
"I am excited about the opportunity to lead this talented team aimed at helping our customers through their transformation challenges. By creating a global, consolidated lens on the customer experience and service–and their journey with
Equinixfrom contract through renewal–this new organization will ensure we are coordinated in how we leverage our technology leadership and our global service and support to achieve great outcomes for our customers. I am also thrilled to have Milind step into the role of Global CIO. Milind has a strong record of making IT a strategic partner of the business and driving innovation. In his new role, he will continue to focus on driving internal efficiencies and continued business growth, but also creating new ways for customers to engage with Equinix." Milind Wagle, Global CIO, Equinix:
"I am honored to lead this award-winning IT organization and continue to drive innovation and efficiencies for our internal partners and our customers.
Equinixhas a great opportunity to continue to drive interconnection as a true differentiator for IT and business leaders. I look forward to driving that transformation internally and working closely with our IT team and our customers to identify opportunities for their competitive advantage."
Forward Looking Statements
This press release contains forward-looking statements that involve risks and uncertainties. Actual results may differ materially from expectations discussed in such forward-looking statements. Factors that might cause such differences include, but are not limited to, the challenges of acquiring, operating and constructing IBX centers and developing, deploying and delivering
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Michelle Lindeman, Equinix, Inc., (650) 598-6361, firstname.lastname@example.org